In an effort of dramatically reducing refund rates on e-products, all downloadable products and/or electronic services we sell such as web design solutions, hosting plans, etc, *must* also be shipped with something tangible such as a CD-ROM copy, with tracking and preferably with a delivery signature.
Without some form of proof-of-delivery, we will have a needlessly high refund rate and a zero (0) chance of winning chargebacks, and will lack documentation available for verifying disputed accounts.
We include a copy of the proof-of-delivery tracking, a copy of the transaction receipt showing a positive AVS (address verification) and card code match, and any customer support tickets or e-mails from the customer that would prove they did indeed receive the product.
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